Shipping policy
Belizora Design Group Shipping Policy
At Belizora Design Group, we are committed to providing a seamless delivery experience for your furniture and home décor purchases. Each order is carefully processed to ensure your items arrive safely and ready to elevate your home.
1. Order Processing
Orders are processed after payment has been received and confirmed.
- In-stock items typically begin processing within **2–5 business days**.
- Made-to-order and special-order furniture may require additional processing time based on manufacturer production schedules.
- Customers will receive order confirmation and tracking information when available.
2. Shipping Times
Delivery times vary depending on product availability, size, destination, and shipping carrier.
Estimated delivery times:
- Small décor items: **5–10 business days**
- Furniture and oversized items: **2–8 weeks**
- Made-to-order or custom items: **6–12 weeks or longer depending on production**
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, manufacturing delays, or circumstances outside of Belizora’s control.
3. Furniture & Large Item Delivery
Large furniture items may require specialized freight delivery.
Customers are responsible for:
- Providing accurate delivery information.
- Ensuring the delivery location can accommodate the size of the item.
- Inspecting items upon delivery.
- Reporting any damage or missing items within **48 hours of delivery** with photos.
Some deliveries may require a signature upon receipt.
4. Shipping Costs
Shipping costs are calculated based on:
- Product size and weight
- Delivery location
- Shipping method selected at checkout
Shipping fees will be displayed before completing your purchase.
5. Delivery Delays
Belizora Design Group is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Manufacturing delays
- Supply chain interruptions
- Incorrect customer information
- Events beyond our reasonable control
We will work with customers and shipping partners to provide updates whenever possible.
6. Address Accuracy
Customers are responsible for entering the correct shipping address at checkout.
If an order is shipped to an incorrect address due to customer error, additional shipping charges, redelivery fees, or other costs may be the customer’s responsibility.
7. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact Belizora within **48 hours of delivery**.
- Provide your order number and clear photos of the damage.
- Do not dispose of packaging or damaged items until instructed.
Belizora will review the claim and work toward an appropriate solution, which may include replacement parts, repair, replacement, or another resolution.
8. International Shipping
At this time, Belizora Design Group ships within the United States only unless otherwise approved.
9. Contact Us
Belizora Design Group
Email: info@belizoradesigngroup.com
Website: https://belizora.com/